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Home My Safety Planner (Chapters) 10.0 Household Goods (HHG) Transportation and Consumer Protection 10.8 Arbitration Program Requirement
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Note:
This is an excerpt from FMCSA's Motor Carrier Safety Planner specific to your interests. As you navigate through the pages, pay close attention to any notes and highlights. Click here to read the entire Safety Planner and find more resources to help you comply with safety regulations.

10.8 Arbitration Program Requirement

Household goods motor carriers must have an arbitration program for individual shippers to resolve disputes about property loss and damage and disputes about carrier charges. A carrier’s arbitration program must meet the 11 elements found in 49 CFR 375.211. 

A carrier must provide a shipper with a concise, easy-to-read, accurate summary of its arbitration program, including the items required by 49 CFR 375.211.
Disclaimer
This publication is distributed by the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (FMCSA). It is meant to serve as a guide only and the Agency does not assume responsibility for any omissions, errors, or ambiguity contained herein. The contents may not be relied upon as a substitute for the Agency’s published regulations.

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