10 Household Goods (HHG) Transportation and Consumer Protection

All motor carriers and drivers that operate commercial motor vehicles (CMVs) (as defined in 49 CFR 390.5T) must comply with applicable Federal Motor Carrier Safety Regulations. There are additional regulations that apply to motor carriers specifically when engaged in the transportation of household goods. This chapter outlines major topics and program resources within Federal household goods and consumer protection regulation; view the links below for additional information. 

• Federal household goods and consumer protection regulation – 49 CFR 375 

• Principles and practices for the investigation and voluntary disposition of loss and damage claims and processing salvage – 49 CFR 370 

• Investigate HHG Complaints – National Consumer Complaint Database (NCCDB) 

• Request a data review – DataQs 

• Consumer protection resource – Protect Your Move 

• HHG carrier resource – Ready to Move Brochure  

• HHG carrier resource – Your Rights and Responsibilities When You Move 

• HHG carrier resource-STB - HHG Moving – Surface Transportation Board (stb.gov)